"Customers are looking for beautiful devices that deliver quality, versatility and portability," said Mike Nash, vice president, portfolio strategy and customer experience, Personal Systems, HP. HP today announced the HP Spectre x360, a 13.3 inch convertible PC that delivers an ultra-thin design, the quality customers expect, and performance to get things done. HP Introduces the Spectre x360 Convertible PC Help troubleshooting and resolving this issue from the community would be appreciated. I cleared the cache for the Microsoft store, but still unable to install the Synaptics Control Panel app.ĭriver C:\WINDOWS\SYSTEM32\DRIVERS\I8042PRT.SYS 2.1, 116.50 KB 119,296 bytes, 19-Mar-19 10:13 AM As previously noted, when I reboot the driver19.5.35.47 21-08-19 is installed.Īdditonally, I uninstalled the Synaptics Control Panel app in the hope to reslove the issue and now I am unable to reinstall the control panel, error: Code: 0x803FB005.
I have tried to install this driver, but during the install a newer version of the driver 19.5.10.75is found and the install is aborted. From what I have read on numerous forums the issues I have having may be related to Windows update 1903? The most recent driver update for the laptop's touchpad on the HP site is 19.5.10.75. Every time I rollback the driver or uninstall the touchpad the same driver automatically is stalled: 19.5.35.47 21-08-19. I have done with an external mouse installed and uninstalled. I have rolled back the Synaptics touchpad driver, uninstalled the Synaptics touchpad with no success, including the Synaptics SMBus driver. The touchpad can be used as a pointer and to right click on a link but that appears to be it.
I am unable to disable the touchpad when using a mouse, nor adjust other settings for the touchpad.
For some reason the touchpad is no longer scrolling, zooming, and the touchpad option menu under mice and pointing devices has disappeared. I am turning to the Microsoft community for help after a number of days trying to resolve issues I am having with the touchpad on my HP Spectre x360 laptop.
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